FAQ's

Why not try our checklist to find the right multifuel for your type of fire place.

Q. I live in a smoke controlled area. Can I burn house coal?

A. House coal is not suitable for a smoke controlled area. You need smokeless fuel.

Q. I have a multi-fuel stove and an open fire. What would you recommend I use?

A. House coal along with Logs are ideal for multi-fuel stoves and open fires. Coal is a source of high heat with low ash deposit.

Q. Is it possible to buy bags of house coal which contain large chunks of coal?

A. Yes, we sell Premium house coal, which comes in large chunks and house coal with smaller chunks.

Q. I’m looking for a smokeless fuel which is suitable for open fires and multi-fuel stoves?

A. We would recommend Newflame briquettes or anthracite ovoids for high heat and long burning characteristics.

Q. I require a smokeless fuel for a room heater and a cooker. Can you suggest something?

A. You need long-lasting Newflame briquettes which are easy to control.

Q. Can you help? I have a non-gravity feed boiler and wondered which fuel to use in a smokeless area?

A. We would recommend either Newflame briquettes or anthracite ovoids.

Q. What will I require to fuel a gravity-fed boiler in a smokeless area?

A. There are two possibilities – anthracite grains and anthracite beans.

Q. We have installed a multi-fuel stove in our lounge. Are your logs suitable to burn on it?

A. Yes, multi-fuel stoves burn logs, coal and smokeless fuels. Try our large nets of seasonal logs. They are ideal.

Q. We have a large inglenook open fire and burn a lot of logs. Can you deliver in bulk?

A. Yes, as well as logs in nets we can arrange delivery in bulk – either bulk bags or tipper truck.

Q. What would you recommend for lighting my log fire?

A. We suggest Chunky Chip - NO Kindling. NO Firelights. NO Paper - Chunky Chip is all you will need.

Q. What is the procedure for lighting a fire?

A. When lighting a real fire you should follow these simple instructions:-

  1. Clean the grate of ash, empty the ashpan and cover the bars with a layer of fuel.
  2. Place one or two firelighters on the bed of fuel and then more fuel on top.
  3. Open the ashpit door and apply a match to the firelighters.
  4. Once the fire is established, add more fuel and adjust the ashpit door.
  5. Control to achieve the required burning rate.
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